Frequently Asked Questions
Everything you need to know about shopping with HenGear.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I track my package?
Once your order is shipped, you will receive an email containing a tracking link. You can also log into your HenGear account to view your order history and status.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is defective or damaged, contact us immediately with a photo of the damage so we can send a replacement at no extra cost.