Returns & Exchanges

At HenGear, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in original condition. If your order doesn't meet your needs, our streamlined process ensures a quick resolution for refunds or exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags and instructional manuals are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a carrier of your choice to send the package back to our designated fulfillment center.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.